Collection of Personal Information
We collect personal information from clients when they make an appointment, complete a consent form, or provide it during the course of therapy. The information we collect includes name, contact details, health information, and payment details. We may also collect information from third parties such as medical practitioners or referral sources.
Use and Disclosure of Personal Information
We use personal information for the purposes of providing psychological services to our clients, including appointment scheduling, billing, and communication. We may also use personal information to comply with our legal obligations, improve our services, and conduct research.
We only disclose personal information with the client's consent, or when it is necessary for the delivery of our services. For example, we may share personal information with other health professionals or institutions for the purpose of obtaining a referral, or when required by law.
Storage and Security of Personal Information
We take all reasonable steps to protect the security of personal information and to prevent unauthorised access, use, modification, or disclosure. Our records are stored securely, and access is restricted to authorised staff only.
Access to Personal Information
Clients have the right to access their personal information that is held by Bellarine Psychology. Requests for access can be made in writing, and we will respond within a reasonable timeframe.